The three cancellation and refund options

1. Refund options

Your Yoga&Me platform allows you three types of refunds. The refund options are pre-defined based on the cancellation time before each class. Here are the three types of cancellations:

1. Early cancellation

2. Late cancellation

3. Last-minute cancellation.

Your refunds will be based on the type of cancellation:

1. Early cancellation (more than 24h) = 100% refund

2. Late cancellation (more than 12 hours) = 50% refund

3. Last minute cancellation (more than 3 hours) = 0% refund

You have the possibility to modify the amount refunded, as well as the deadline.

2. Modify the refund options

1. Go to the Settings tab

2. Click on Refund Options

Watch the video below:

3. What is the booking window ?

The student can book from the moment the class is created by the administrator, to the moment the class starts in order to allow maximum flexibility.

4. How long can the student book?

Once the course has started, reservations are automatically closed.